FAQ

Have a question?

Here you can find a list of the most commonly asked questions related to our services. If you did not find what you were looking for, please be sure to give us a call and we will assist you with any questions you may have.

What is your service call fee?

The cost of the service call includes diagnostics as well as the time and travel needed in order to bring a qualified repair professional straight to your home. The price of the service call is $79. Our technician will diagnose your appliance to determine the root cause of the issue. After the diagnostics have been completed, you will be quoted for the labor & parts. If you decide to complete the repair with Orca Appliance Services, the service call fee will be waived. So, you will only be required to pay for the repair work.

Will the service fee be waived if I decide to repair?

If you decide to complete the repair with our company, the service call fee will automatically be waived. You will only have to pay for the repair work.

What type of warranty do you offer?

We offer a 30 day warranty on labor. We also offer a 90 day warranty on more complicated jobs such as refrigerator compressor repair & replacement. The warranty for parts is the same as the manufacturer's warranty.

What appliance brands do you service?

We repair all major appliance brands: Electrolux, Faber, Frigidaire, GE, Liebherr, LG, Summit Appliance, U-Line, Amana, Asko, Bertazzoni, Bosch, Dacor, Fisher & Paykel, Gaggenau, Hotpoint, Jennair, Kenmore, KitchenAid, Magic Chef, Maytag, Miele, Samsung, Tappan, Thermador, Whirlpool and more. If you do not see your appliance brand listed, give us a call!
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How are the prices for labor & parts determined?

The prices for labor & parts are all based on industry standards. For cost estimates, we refer to The Original Blue Book Major Appliance Job Rate Guide. Also know as MASPG, the Original Blue Book is a pricing guide that helps appliance repair specialists determine a legitimate price for a repair. Labor prices vary between $150 - $450 on the low end, and $500 - $800 on the high end.

Do I need to be at home during my appointment?

Yes. It is a requirement for all our customers to be present during the time of a service appointment. If you are not able to be present, make sure to give us a call and we will reschedule to a more suitable time.

What area do you service?

We provide our services to residents of Edmonds, Seattle, Bellevue, Bothell, Kenmore, Everett, Lynnwood, Sammamish, Redmond, Shoreline, Woodinville, Issaquah, Mountlake Terrace, Kirkland, and surrounding cities within King County, WA.

When is it time to get my appliance repaired?

The tell tale sign of a malfunctioning appliance is when it is no longer working as it used to. If you notice that your washer is leaking, not spinning, making noise, or if you refrigerator is not cooling, leaking water, water dispenser not filling, the ice maker not making ice, or if your dryer is not heating, overheating, not starting, or if your stove is not heating, not lighting, cooktop is not working. These are just a few common problems that most homeowners will experience during the lifetime of their appliances. They are a sign of a malfunction and should be looked at by an appliance specialist as soon as possible. Neglecting these seemingly minor issues may lead to more expensive repairs in the future.

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