Frequently Asked Questions

The service call cost encompasses diagnostics, along with the time and travel necessary to dispatch a skilled repair professional directly to your residence. The standard service call fee is $89, while for stackable and built-in appliances, it is $139. Our technician will conduct a thorough diagnosis to identify the underlying cause of the appliance issue. Once the diagnostics are finished, you will receive a quote covering labor and parts. Opting to proceed with the repair through Orca Appliance Services ensures the waiver of the service call fee. Consequently, you will only be obligated to cover the costs associated with the repair work. This transparent pricing structure is designed to provide you with clarity and flexibility in making decisions regarding your appliance repairs.

Opting to proceed with the repair through our company automatically results in the waiver of the service call fee. Your payment will solely cover the expenses associated with the repair work.

We provide a 30-day labor warranty, ensuring the quality of our workmanship. For more intricate tasks like refrigerator compressor repair and replacement, we extend a generous 90-day warranty. The warranty coverage for parts aligns with the manufacturer’s warranty, assuring you of comprehensive protection.

We repair all major appliance brands: Electrolux, Faber, Frigidaire, GE, Liebherr, LG, Summit Appliance, U-Line, Amana, Asko, Bertazzoni, Bosch, Dacor, Fisher & Paykel, Gaggenau, Hotpoint, Jennair, Kenmore, KitchenAid, Magic Chef, Maytag, Miele, Samsung, Tappan, Thermador, Whirlpool and more. If you do not see your appliance brand listed, give us a call!

Our labor and parts pricing adheres to industry standards, referencing The Original Blue Book Major Appliance Job Rate Guide (MASPG) for accurate cost estimates. MASPG is a trusted pricing guide aiding appliance repair specialists in determining fair repair prices. Labor costs typically range from $150 to $450 on the lower end, while high-end estimates fall between $500 and $800. At Orca Appliance Services, we prioritize transparent pricing aligned with industry benchmarks, ensuring you receive fair and competitive rates for your appliance repairs.

Certainly. It is mandatory for all our clients to be available during scheduled service appointments. If you are unable to be present, please contact us, and we will arrange for a more convenient rescheduling. Your presence ensures a smooth and efficient service experience, allowing us to address your appliance repair needs effectively. At Orca Appliance Services, customer satisfaction and collaboration are our top priorities, and we appreciate your cooperation in making our service appointments successful.

Recognizing a malfunctioning appliance becomes evident when it deviates from its usual performance. If your washer displays issues like leaks, lack of spinning, or unusual noise, or your refrigerator encounters problems such as inadequate cooling, water leaks, and dysfunctional ice makers or water dispensers, immediate attention is essential. Similarly, if your dryer exhibits challenges like heating issues, overheating, or startup problems, or your stove faces problems with heating, lighting, or cooktop functionality, prompt action is advised. These common appliance problems, encountered by most homeowners over the appliance’s lifespan, indicate a malfunction that requires the expertise of an appliance specialist. Neglecting seemingly minor issues may escalate into more costly repairs in the future. At Orca Appliance Services, we specialize in addressing a wide range of appliance concerns, ensuring timely and effective solutions for optimal performance.